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A KLM success story: turning a dream into reality
Sometimes life is all about patience and perseverance. Around the Accenture halls I jokingly get called the ‘cheerleader’ due to my North American enthusiasm for ‘customer service’; all that it is...
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Deliver the promise. Non-stop.
Inspired? Want to know more? Learn how our clients manage to deliver a nonstop customer experience at the HPMC event. On January 23, 2014, Accenture organizes the ninth edition of the High Performance...
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Living Services: turning the tide in personal banking
In digital services, we can see a few waves of transformation. The first one was about the desktop web. It was the first digital service wave that really disrupted and challenged traditional...
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HPMC 2014 – The Era of the Digisumer
Today’s consumers have technology at their fingertips and are bombarded with information. These digital savvy Digisumers are taking control and are interacting with any device, any channel, anytime...
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